Virtual Service Advisor


View: 141

Update day: 21-02-2024

Location: Vantaa Uusimaa

Category: IT - Software IT - Hardware / Networking Information Technology


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Job content

What to Expect
At Tesla, our Virtual Service Advisors consistently create a seamless and industry-leading ownership experience. From the moment a customer raises a concern or request (schedules a service visit) the Virtual Service Advisor is responsible for managing customer appointments and communication across digital platforms.

A Virtual Service Advisor is part of Tesla’s remote front line and is a brand ambassador, supporting our mission to accelerate the world’s transition to sustainable energy. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

What You’ll Do
  • Provide the highest level of Service Customer Experience, collaborate with local Service Centers, Tesla Support and Sales, Service & Delivery partners to ensure we provide a consistent Customer Experience across EMEA
  • Review Service Requests for your region/country to provide the best option to resolve Customer concern
  • Determine if customer concern can be resolved over the phone or remote or assign it to Diagnostic or Mobile Service Team as needed
  • Responsible for pre-arrival readiness, including communicating and ordering parts
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets
What You’ll Bring
  • Understanding of basic automotive repair and vehicle service
  • Experience in customer facing role, preferably from a technical or automotive environment
  • Attention to detail and ability to handle multiple priorities, organize workload and meet deadlines
  • Excellent communication and problem-solving skills
  • Positive, enthusiastic, and willing to learn about the Tesla products and services
  • Digitally savvy – ability adopt and adapt quickly to new technology and systems
  • Fluent in Finnish and English, both written and oral

Join the Mission. Apply today.

To be considered for our roles in Finland it is required that you already have the right to work within EU/ EEA.

Applications must be submitted online and contain an English CV.

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Deadline: 06-04-2024

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